Technical Writer

As a Technical Writer, you will

Write end-user documentation (user guides, getting started guides, support FAQs, reference material) for cloud-based software applications.

Use information architecture principles to design online documentation that meets the needs of multiple audiences at various stages in the learning cycle using a single content repository.

Clearly communicate how to accomplish user tasks, rather than how to use the user interface.

Through research and hands-on learning, become an expert on our products and methodologies.

Work with Product, Support, and other internal teams to understand customer needs and create content that allows users to be self-sufficient.

Design graphics that convey technical concepts and enhance the written documentation.

Create annotated screen shots to illustrate procedures.

Interview subject matter experts to learn how product features work and understand their benefits to users.

Experiment with software to learn how it functions from an end-user point of view.

Use MadCap Flare to build a content repository and generate multiple types of output, including frameless HTML5 and PDF for different audiences.

Test Flare output in the QA and staging environments to ensure dynamic content is functioning properly, verify the integration between the help system and the product is working as expected, and validate the information visible to different user types.

The candidate should have the following skills:

5+ years working on software documentation projects for a non-technical audience.

Excellent writing and communication skills with the ability to explain technical concepts in a way that non-technical people can understand.

Confident self-starter, pro-active in asking questions and resolving issues with subject matter experts.

User-centric thinker who can anticipate the reader’s concerns and questions about the product.

Experience creating documentation for different audiences using a single repository with conditional tags to produce different output.

Strong time management skills with the ability to estimate the effort required to complete a task and stay on schedule.

Experience with instructional design and an understanding of learning theory.

Ability to clearly articulate rationale behind learning design decisions and communicate with stakeholders.

A growth mindset with a desire to understand the latest learning design methodologies and trends.

Advanced graphics skills (PowerPoint).

Experience authoring documentation in MadCap Flare using conditional content a plus.

Strong grasp of HTML5/CSS a plus.

Experience documenting APIs a plus.

Experience writing documentation for translation and optimizing documentation projects for translation a plus.

Experience with Jira and Confluence a plus.

Experience with digital adoption platforms such as WalkMe a plus

Familiarity with the telecom industry a plus

Documentation management experience a plus

#LD-KD1

Pay and Benefits

The pay range for this position is $55.00 - $65.00

Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Raleigh,NC.

Application Deadline

This position will be accepting applications until Jan 14, 2025.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.

Diversity, Equity & Inclusion

At Actalent, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

Hiring diverse talent
Maintaining an inclusive environment through persistent self-reflection
Building a culture of care, engagement, and recognition with clear outcomes
Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email for other accommodation options.

Actalent

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Technical Writer