Technical Content Writer (API / 3P / IoT)

Hybrid (3 days onsite, 2 days remote) – Buffalo, NY

To get the best candidate experience, please consider applying for a maximum of 3 applications within 12 months to ensure you are not duplicating efforts.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or assume sponsorship responsibilities for employment visas at this time.

About Odoo

Odoo is an open-source, enterprise resource planning (ERP) software used by 12+ million users worldwide, tailored specifically to small-to-medium-sized businesses (SMBs). Even though our product scope is tailored for SMBs, some of our enterprise customers include Toyota, Driscoll’s, NASA, AMD, and many more popular products and services that are recognized in over 120 countries.

The key value Odoo provides is through its suite of integrated business applications that all connect and work seamlessly together. Instead of a business being forced to use 10-14 standalone applications that don’t talk to each other to run their business, Odoo offers a vertically integrated software solution that enables businesses to streamline, automate, and scale all of their core processes across various departments, including sales/CRM, supply chain and inventory, manufacturing, procurement, website and eCommerce, HR, and more.

To date, we continue growing with 2,000+ daily downloads and have sustained 50%+ YoY growth as a company.

About the role

As a Technical Content Writer, you will be responsible for developing in-depth, accurate, and consumable technical content across Odoo’s content marketing pipelines, which include: User Documentation, Product Tours, eLearning Tutorials, Paid & Organic Microcontent, and Whitepapers. Together, these pipelines educate our userbase, worldwide, on how to use Odoo’s integrated suite of business applications.

The emphasis for this role is technical. Only writers who possess the technical aptitude and can communicate complex technical information will be considered since most of the role depends on the writer’s ability to understand our customers’ environments and the value of Odoo products.

Technical writers at Odoo will learn all of the ins and outs of the software and are expected to become product experts for their given business scope. Writers learn and become proficient in pushing/pulling documentation markup on GitHub, write scripts for large audiences across eLearning and product tour pipelines, and work hand-in-hand with other writers, team leads, content producers, and motion designers to bring their work to life.

Key Focus Areas

General & Advanced Settings

Multi-company
Import/export
Email and Digest settings
Access Rights
In-App Purchases (IAP)
Developer Mode

Integrations

APIs
OAuth
Third-party platforms (3P)
Market Connectors

Productivity Apps & Settings

Discuss
Activities
Calendar
Online Appointment
VoIP
WhatsApp
Internet of Things (IoT) / IoT Box

About the team

New hires would join a talented group of smart and capable individuals who all bring various talents to the Content Marketing team.

Day to day, we spend most of our time independently researching, experimenting, and collaborating around learning the product. Our constant challenge (because Odoo is constantly evolving) is seeing how to quickly communicate newfound knowledge to customers, while also making sure that the current repository of information is up to date.

Some projects require more of a creative or human touch, while others require only essential technical information to help customers get up and running quickly and not waste their time. Figuring out where those limitations are and how to communicate in the right style/voice for that particular subject matter is a major variable we’re always playing with and learning how to improve.

In general, we dislike “marketing copy” and anything that comes off as vague, salesy, or corporate, simply because superficial language like this gets in the way of learning the product and being able to connect with our customers in a meaningful way (most of whom are do-it-yourself entrepreneurs); we write to engage and educate, not to sell.

Chit-chat across our team usually involves geeking out over hardware, like studio/audio equipment or tech toys and gadgets like custom keyboards (a bunch of us build our own!), or new things we learned that week in Odoo. Generally speaking, if you’re a curious person, enjoy technology, and like to learn how things work, you’ll probably fit right in here.

About you

Ideal candidates for this role value the pursuit of knowledge, can operate independently, are collaborative and helpful, and have an entrepreneurial/growth mindset.

Writers on our team are expected to approach their projects using various tools in their writer toolkit, and we would expect the same from you too. We expect an understanding of theoretical concepts concerning style and voice and strong writing fundamentals around tense, grammar, vocabulary, narrative, and wording.

We find the best candidates tend to be looking for a “home” among other ambitious, creative, and technical people. We value individuals who are motivated to produce good work, be proud of that work, and want to grow individually as capable writers and help others grow too.

Responsibilities:

Work cross-functionally with the R&D, product, technical, and content marketing staff to stay up-to-date on the latest Odoo features and capabilities. Ensure that knowledge is accurately provided to customers across Odoo’s various communication channels, including user documentation, website product pages, video tutorials, and more.
Peer review content using best practices from Odoo’s global and US-specific guidelines.
Write quality long-form technical guides, whitepapers, eLearning scripts, and product tour videos to educate new users and demonstrate business flows.
Independently author new technical support and user documentation articles. Revise and maintain existing content written by multiple contributors over different Odoo versions.
Read and write in RST markup and submit new/improved documentation using Git. Perform content and technical reviews using GitHub.
Manage tasks using Odoo Project, adhering to an annual content calendar.

Qualifications:

Bachelor’s Degree or equivalent experience in Writing, Communications, Computer Science, or a related field.
1+ year of experience in technical writing, focusing on business applications or software platforms.
A portfolio of writing samples that demonstrate technical documentation skills.
Experience with technical documentation, specifically within ERP or SaaS environments.
Proficiency with Git/GitHub or similar version control systems, or a willingness to learn.
Ability to handle multiple projects and meet deadlines in a fast-paced, dynamic environment.

Nice to Have:

Experience documenting business applications such as system integrations, scheduling systems, or multi-company support.
Familiarity with technical settings like system configurations, user permissions, and developer tools.
Knowledge of or interest in emerging technologies like VoIP, IoT, or communication platform integrations.

Valuable Traits:

You value precision in language and technical expertise, with the ability to quickly rewrite articles in your own words.
You love the art and craft of writing, and samples to prove it.
You thrive in a fast-paced, hands-on start-up environment; you are able to teach yourself new skills, build your own structure, and work independently, when necessary.
Open-minded and agile, you continually strive to improve and innovate.
A quick and autonomous learner with a passion for technology and/or software.
Approachable, honest, and a fun team player. You foster a culture of teamwork, open communication, and knowledge sharing.
Flexible and adaptable: you work modularly and ship deliverables quickly.

Compensation and Perks:

Healthcare, Dental, Vision, Life Insurance, Flexible Spending Account, Health Savings Account, 401K Matching, and Commuter Benefits
PTO (Paid-time-off), paid sick days, and paid holidays
Employee Assistance Program: 3 X 1-hour telehealth calls with certified mental health professionals
Evolve in a nice working atmosphere with a passionate, growing team!
Snacks, fruit, and coffee/drinks on tap!
Company-sponsored events for groups of 6+ employees

The estimated annual compensation range for this role is $55,000-$70,000. Please note that actual salaries may vary within, above, or below this range based on factors such as education, training, experience, professional achievement, business needs, and location.

Odoo

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