Position: Web Content & Customer Service Specialist
Proven Arms & Outfitters is seeking a Web Content Specialist and firearms enthusiast to join our corporate team. Founded aboard Quantico Marine Base in 2001, we currently operate a retail store front and an internet business from our corporate headquarters in Aberdeen, NC. As a Web Content Specialist, you will be responsible for creating, managing, and optimizing web content to enhance user engagement and drive traffic to our website. The ideal candidate will possess strong communication skills, a knack for data analysis, and the ability to work collaboratively in a fast-paced environment. Additional duties as a member of our Customer Service team, include providing exceptional customer service to those who shop on our website, phone our headquarters, or visit our retail store. There is also the opportunity to work gun shows in NC and VA
Responsibilities:
- Develop and implement engaging web content strategies that align with our brand voice and marketing goals.
- Create, edit, and publish high-quality content for various digital platforms including websites, blogs, and social media.
- Analyze website performance metrics using analytics tools to identify areas for improvement and optimize content accordingly.
- Collaborate with cross-functional teams including marketing, design, and customer service to ensure cohesive messaging across all channels.
- Manage content updates and ensure all information is accurate and up-to-date.
- Provide exceptional customer service by addressing inquiries related to web content in a timely manner.
- Utilize data entry skills to maintain organized records of content changes and performance metrics.
- Hours are weekdays 8:00 AM – 5:00 PM unless traveling for a NC or VA gun show
Qualifications:
- Web maintenance/building skills
- Extensive firearms and tactical gear knowledge is required
- Proficient in computer software applications including Microsoft Office Suite.
- Strong typing skills with attention to detail for accurate data entry.
- Experience in analyzing web traffic data and making data-driven decisions.
- A proactive attitude towards learning new technologies and trends in digital marketing.
- Prior experience in customer service is required, demonstrating the ability to interact effectively with audiences.
- Ability to operate across multiple computer screens and programs simultaneously
- Must be process and procedure driven with a sense of urgency
- Successful completion of a drug screening test
- Ability to lift 50 lbs
Application Process:
- A cover letter with your resume is highly encouraged in order to spotlight your enthusiasm and firearm experience.
- If you do not currently live in the Aberdeen, NC area but are in the process of relocating here, please indicate so in your cover letter in order to be considered.
- This position is located in our corporate HQ in Aberdeen, NC and cannot be done remotely.
- Only those candidates who are offered and interview will be contacted.
Join us as we continue to enhance our online presence and engage with our audience through compelling web content!
We are proud to be an Equal Opportunity Employer
ProvenOutiftters.com
Job Type: Full-time
Pay: $23.00 - $27.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Weekends as needed
Experience:
- Social media marketing: 3 years (Preferred)
Ability to Commute:
- Aberdeen, NC 28315 (Required)
Ability to Relocate:
- Aberdeen, NC 28315: Relocate before starting work (Required)
Work Location: In person