LTVplus is a customer service outsourcing partner that provides dedicated customer support agents for eCommerce brands, SaaS, and educational businesses. Our agents offer multilingual and multichannel support 24/7 through phone, email, and chat. We focus on increasing Customer Lifetime Value by delivering low-cost, high-quality customer support that grows with your business.
At
LTVplus, we’re all about delivering WOW-worthy customer experiences for brands worldwide. We’re a remote-first company with a team spread across the globe, embracing flexibility and diversity in everything we do.
Requirements
- Excellent attention to detail, Quick learner, Tech Savvy. Experience with Excel
- Fluent in English, both written and spoken.
- High school diploma, general education degree or equivalent.
- Has working knowledge of various online communication tools used in e-commerce businesses
- 1-2 years of experience in Customer Support
- Experience working remotely is a plus
- Have handled customer support needs of US clients
- Can work with minimum supervision
- Has a conducive remote working environment
- Has a stable internet connection, hardware, and power – with backups in case of of outages
Responsibilities
- Set up new products in Shopify (this requires good English-writing skills & SEO knowledge)
- Assist with Shopify store tasks (updating product listings, page content and layout, build new pages and collections, update store navigation, etc)
- Edit and improve existing product listings with SEO research
- Manage our online store carefully and pro-actively with the goal of increasing sales daily
System Knowledge/Experience
- Zendesk
- Gorgias
- LiveChat
- Shopify
- Hubspot
- HelpScout
Working conditions
EST time / flexible with ET schedule
