General Description of position responsibilities:
- Ensures our IME reports, narrative reports, addendums or supplemental reports are completed at the highest level of quality and integrity.
- Performs quality assurance review of IME reports, correspondences, addendums or supplemental reviews.
- Review reports for grammar, medical terminology and content accuracy.
- Ensures clear, concise, evidence-based rationales have been provided in support of all recommendations and/or determinations.
- Ensures that all client instructions and specifications have been followed and that all questions have been addressed.
- Ensures the content, format, and professional appearance of the reports are of the highest quality and in compliance with company standards.
- Identifies any inconsistencies within the report and contacts the Doctor to obtain clarification, modification or correction as needed.
- Assists in resolution of customer complaints and quality assurance issues as needed.
- Contact with physicians and adjusters/attorneys/paralegals to ensure timely delivery of reports, monitor turnaround time.
- Answer telephones within the department and assist with various requests and inquiries.
- Assist with department overflow work.
- Assist with other daily functions within the department.
- Assists with Marketing the Med-Legal Department including telephone contact, attending events, and sending out marketing packages.
- Other duties as assigned by Management.
The duties listed above are intended only as an illustration of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.
Work Experience requirements:
- Must be knowledgeable of multiple software programs, including but not limited to Microsoft Word, Outlook, Excel and the Internet.
- Knowledge of EMR, eClinical Works a plus
- Must possess excellent skills in English usage, grammar, punctuation and style.
- Demonstrates accuracy and thoroughness.
- Must be able to work independently, prioritize work activities and use time efficiently.
- Must possess the ability to manage change, delays or unexpected events appropriately.
- Must have adequate knowledge of medical terminology, anatomy and physiology.
- Attention to detail and well organized.
- Excellent communication skills. Able to communicate clearly and concisely and be able to convey necessary information accurately, listening effectively and asking questions where clarification is needed.
- Excellent customer service telephone skills.
- Professional behavior, Neat appearance.
- Flexibility, Ability to multi task
- Must be able to demonstrate and promote a positive team-oriented environment.
- Must be able to stay focused and concentrate under normal or heavy distractions.
- Must be able to work well under pressure and/or stressful conditions.
Education Requirements:
- High school diploma or GED
- Minimum of one to two years of college.
- One year on the job experience with a medical or legal office preferred. IME or insurance industry preferably claims management relative to one or more of the following categories:
- Workers' Compensation, No-Fault, Liability
Physical Demands:
While performing the duties of this job, the employee is regularly required to: use hands and fingers, reach with hands and arms, talk, and hear. Required to sit, stand, walk, kneel or crouch, and climb stairs. The employee will occasionally lift, push, pull and/or move up to 30 pounds.
Job Type: Full-time
Pay: $20.00 - $24.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Experience:
- IME Reports: 1 year (Preferred)
Work Location: In person
